Help
Support
One person answers these, and it is the person whose name is on the contracts.
How to reach us
Write to adam@adelohealth.com. That address reaches Adam DeLeon directly — there is no queue, no ticket number and no first-line script. Most things are answered the same working day, and anything about a document that is mid-signature is answered first.
If you are a signer rather than an account holder — somebody who was sent a contract and has a question about it — reply to the invitation email instead. It comes from a mailbox a person reads, and your reply arrives attached to the document you are asking about.
The things people ask
I signed something and want a copy
Reply to the invitation email and one will be sent. You can also check any copy you already hold against the record without asking anyone: the Verify a document page takes the PDF and tells you whether it is byte-for-byte the document that was signed. It needs no account.
My signing link expired
Links last thirty days, because a signing link is a credential and a credential that lives forever is a problem waiting. Ask the person who sent it to issue a new one — the document, and its fingerprint, do not change.
I want my account closed
You can do it yourself, from Account inside the app. It takes effect immediately. Read the paragraph on that screen first: executed agreements are not deleted by it, because the other party signed them and holds their own copy.
Something is wrong with a document I received
Do not sign it. The signing page has a request changes option that sends your note back to the sender without executing anything — that is what it is for, and it is a better outcome for both sides than a signature somebody has to unwind.
What we do not do
Adelo is not a law firm and nothing here is legal advice. The clause library and the drafting help are tools for writing your own paper, reviewed by you — the app will not put a clause on a document that nobody has read and approved, which is a design decision rather than a disclaimer.